FAQS
What kind of company is Nebula Cloud?
Nebula Cloud is an AI infrastructure company specializing in AI computing power (GPU cloud) rental, on-site support services, and server maintenance. Established in March 2026, the company is based in Sendagaya, Shibuya-ku, Tokyo.
We provide high-performance GPUs such as H100, H200, and B200, delivering scalable computing resources exactly when and at the scale our clients need.
Can you provide services and support in English?
Yes, we provide support and services in English. Customers with overseas operations or those who prefer to communicate in English are welcome to contact us at any time.
We also offer support in Chinese (Mandarin). Nebula Cloud is committed to meeting global AI infrastructure needs with multilingual service capabilities.
Is it possible to use your services or make inquiries from overseas?
Yes, we accept inquiries and service requests from overseas customers. While our primary operations are based in Japan, we also have experience collaborating with overseas companies and research institutions.
Please feel free to contact us via our inquiry form to get started.
What services do you provide?
① AI Computing Power Rental: Cloud-based GPU computing services powered by H100 / H200 / B200
② On-Site Services: 24/7 on-site support with same-day response capability
③ Server Maintenance & Repair: Maintenance, repair, and servicing for servers from all major manufacturers
How are your pricing plans structured?
We offer custom plans based on the scale, duration, and use case of GPU computing resources. For more details, please contact us via the inquiry form. Our team will provide you with a tailored proposal.
Can I start with small-scale usage?
Yes, we support a wide range of needs, from small-scale usage to large-scale cluster deployments. Our scalable infrastructure allows you to use the computing power you need, for exactly the duration you need it.
Please feel free to contact us to get started.
Which GPU models do you support?
We currently support NVIDIA H100, H200, and B200 GPUs. We provide optimized environments for a wide range of AI workloads, including model training, inference, and fine-tuning.
How do you handle security and data protection?
We prioritize customer data protection and implement multi-layered security measures, including physical security, network isolation, and strict access control. For more details, please feel free to contact us.
Do you provide an uptime guarantee (SLA)?
Yes, we provide SLAs based on service agreements. With a 24/7 on-site support system, we ensure the fastest possible response in the event of any incident.
For detailed terms and conditions, please contact our team.
